About The 2-1-1 Database

Search the 2-1-1 Database.

The 2-1-1 Maryland database has information on more than 7,000 health and human services agencies and programs across Maryland. In addition to providing referrals to these programs, we also collect data on community needs and referrals and can provide your agency with vital information on your community's needs.

Service Areas Not Fully Represented in Database

The Child Care Resource Center system (managed by the Maryland Family Network) and the Senior Information and Assistance program (operated by the Maryland Department of Aging and County offices on aging) are statewide information and referral programs focused, respectively, on child day care and services for the elderly. Because each of these programs has a highly specialized database relating to its specialized field of service, 2-1-1 Maryland does not attempt to replicate them in its database. However, these specialized programs themselves are included in the 2-1-1 Maryland database and referrals are made to them. In the instance of organizations that include child care and/or services for the elderly as well as human services for other persons, the organization will be included in the 2-1-1 Maryland database.

Types of Organizations Not Usually Included In The Database

Although 2-1-1 Maryland at UWCM desires to make the database inclusive, certain types of organizations are not ordinarily included: Nonprofit or for-profit organizations that provide health and human services but explicitly deny service on the basis of color, race, religion, gender, sexual orientation, ancestry, gender identity, or nationality or require membership fees that serve primarily to discourage certain groups of persons from seeking their services.

Nonprofit and for-profit organizations and governmental agencies that offer services that are unlawful under Maryland or local statute, ordinance, regulation or order.

Nonprofit and for-profit organizations and governmental agencies that have been publicly charged with or convicted of actions not in the best interests of those persons they serve.

Private practices of medicine, social work, nursing, counseling, psychiatry, psychology, physical or occupational therapy, etc that do not accept Medicare, Medicaid or offer a sliding fee scale. However, callers are directed to other organizations whose role is to make referrals to private practitioners. Any organization that repeatedly fails to respond to 2-1-1 MD requests for current program information or misrepresents, by omission or commission, pertinent information about their services or any other pertinent matter.

Any type of housing that does not have oversight by a governmental or other regulatory body. Organizations that have not been in existence for at least six months.

THIS POLICY DOES NOT CONSTITUTE AN AGREEMENT ON THE PART OF 2-1-1 MD TO INCLUDE OR CONSIDER THE INCLUSION OF ANY PARTICULAR ORGANIZATION OR PROGRAM IN THE 2-1-1 MD DATABASE, AND 2-1-1 MD SHALL HAVE NO LIABILITY WHATSOEVER FOR ITS DECISIONS OR ACTIONS WITH RESPECT TO THE INCLUSION OR FAILURE TO INCLUDE ANY ORGANIZATION OR PROGRAM IN THE 2-1-1 MD DATABASE.