Need Help?
Dial 2-1-1
2-1-1 Maryland connects you to health and human service resources in your community 24 hours a day, 7 days a week, in over 180 languages.

Background

2000

United Way of America & Alliance of Information and Referral Systems jointly petition FCC to set aside N11 number, 2-1-1, for nationwide access to information about community health and human service resources.

United Way of Central Maryland convenes statewide 2-1-1 Task Force of state and local governments, nonprofits , private organizations and State Association of United Ways to develop Maryland's 2-1-1 system.

2000-Now

Federal, state and local governments, foundations, corporations and United Ways provide grants to support planning and operation of a 2-1-1 pilot in Maryland and later development and launch of permanent system.

2003

Maryland's Public Service Commission designates the 2-1-1 Maryland Task Force as official body to coordinate and implement the 2-1-1 pilot. Four call centers are chosen via RFP process.

2004

With bipartisan support, Governor Robert Ehrlich signs HB 981 into law to "establish the three-digit number, 2-1-1, as the primary information and referral telephone number for health and human services in the state; and establish a board to oversee the pilot program and study the orderly installation, maintenance and operation of a statewide health and human services referral system in the state."

2005

2-1-1 Maryland Task Force and Health and Human Services Referral Board complete business plan for implementing statewide 2-1-1 service with support of a Department of Health and Mental Hygiene grant.

2006

2-1-1 pilot launches with support from Constellation Energy, United Ways and the four 2-1-1 call centers, bringing 2-1-1 access to all verizon landlines in Maryland with the exception of Montgomery County.

2009

$449,000 Supplemental Budget grant from Governor O'Malley supports build-out of 2-1-1. As part of the grant 2-1-1 tracks caller needs for Maryland Department of Human Resources.

100% of Maryland, including Montgomery County via most landlines, VoIP, and cellular carriers. Note: some office buildings block access to all N11 numbers except 911.

Maryland Department of Health and Human Services contracts with 2-1-1 to provide 24/7 H1N1 hotline.

Maryland Department of Housing and Community Development contracts with 2-1-1 to address needs of those facing mortgage foreclosure

2010

Governor O'Malley signs into law SB527, making permanent 2-1-1 and reestablishing the Health and Human Services Referral Board to provide ongoing guidance and oversight. The law directs "If a unit of the State that provides health and human services establishes a public information telephone line or hotline, the unit shall consult with 2-1-1 Maryland about using the 2-1-1 system to provide public access to information."

Senator Barbara Mikulski secures $800,000 federal earmark to upgrade 2-1-1 technology infrastructure, support operations and create a nonprofit coordinating office to support the 2-1-1 Maryland system.

2011

All 50 states, District of Columbia and Puerto Rico have 2-1-1 systems in operation.

2-1-1 Maryland receives 501(c)(3) non-profit status from IRS and hires full-time executive director.

Call centers install new phone systems and upgrade computer equipment improving functioning and interoperability.

Call management system selected to allow call sharing among centers & system-wide performance tracking.

Development of new web site wil be underway to help users find resources and navigate provider system.

Montgomery County officials choose not to exercise option in SB527 to develop a 2-1-1call center. County residents continue to receive 2-1-1 service through the Hyattsville and Frederick 2-1-1 call centers.